Need technical support with your 3Design?
Contact 3Desc for official support.
Online - 3Desc office - On site

How can I get support?

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• 3Design Forum: on this platform you can communicate with other 3Design users worldwide. Get tips and tricks from each other

• 3Design Training Lounge: This is exclusive to customers with a 3Desc Service Pack or 3Design Maintenance Contract
  In the lounge you will find step-by-step tutorial videos to get you started and support you through the different stages of learning the software

• 3Desc support: contact us with the problem you encounter and we will work together on a solution

  • There are times when we need to set up a remote online session
    We use Teamviewer for this. Download the latest version in advance TeamViewer (free)​

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What does an intervention for Technical Support cost?

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• When you purchase the software, there is always free Technical Support for the installation and commissioning of your software

• Subscribe to the annual support contracts 3Desc Service Pack or the 3Design Maintenance Contract. These contracts always include technical support

• Non-contract technical support is offered in 1/2 hour sessions
  (price € 80 per half hour)

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What information do I need for Technical Support?

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• Your maintenance contract 3Desc Service Pack or 3Design Maintenance Contract

• The version of the 3Design software you are using (e.g. 3Design Pro V12)

• Your computer's operating system (e.g. Windows 11 pro, or Mac OS Ventura)

• A clear description of the problem that occurs, preferably clarified with the problem example

 

Note: Technical support is available to assist trained users with technical questions or problems, but cannot be used for training purposes and is not a substitute for instruction or training.

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